The American Moving and Storage Association is the national trade association that represents movers and agents in the household goods moving industry. AMSA sponsors this dispute settlement program so that our members can offer you a fair and effective way to resolve disputes that may arise over loss and damage claims on household goods shipments.

The arbitration procedures provided under this program have been developed by the AMSA as a less costly alternative to the court system for settling disputes involving loss and damage claims that may occur during your move.

Under the program, movers must agree, under the special circumstances in the AMSA brochure, to offer neutral arbitration as a means of settling loss or damage disputes that may arise on household goods shipments.

To maintain a fair and neutral position, our program is administered by the American Arbitration Association (AAA). The AAA is a completely independent, non governmental organization that is not affiliated with either the American Moving and Storage Association or with any household goods carrier.

The AAA has been recognized for many years as the leading independent arbitration organization in the country. It is a public service, non-profit organization with offices nationwide, dedicated exclusively to the resolution of disputes of all kinds.

JB Moving Services is proud to be a member of the American Moving and Storage Association. We believe that it is important that you are aware of the program and to understand your rights when using it in the unlikely event that the need arises.

If you would like more information on the American Moving and Storage Association, click here to request the brochure titled "Dispute Settlement Program - Consumer Information for Household Goods Shippers"

If you would like to contact AMSA directly, you may contact them at the following address: American Moving and Storage Association, Attention, 1611 Duke Street, Alexandria, Virginia 22314-3482, 703-683-7410.